Technology driven, dispersed workforce


Imagine this. You are a social worker, a home carer, district nurse, midwife or someone engaged in service delivery in the community. Your mobile tablet and telephone are your work station. This may be the future http://bit.ly/wHQGqB.

Yes you have a physical office, someplace, where you can access support, supervision and physical resources and when you go there you hotdesk, rather than own your space.

On your tablet and phone you have access to all the social media, online video conferencing, SMS, and even occassionally you make a phone call. All your team has the same equipment, all have their social media sites open at all times, communication between team members is constant and conducted in real time.

A patient or a client is in need of your help. You tap into client records, you share ideas with colleagues over a secure network, you utilise video to enable a colleague to speak directly with the client, you tap into an organisational wide repository of knowledge. Afterwards, sitting in a cafe, you update the client records and catch up with your supervisor for an online debrief before contributing an overview of your case study for your team to review in their own time.

Now there is nothing new in this scenario. All of what I have outlined can be done now. The driving force may well be generational change.

Where this gets interesting is in light of my post from yesterday. http://bit.ly/fR4rLp where I suggested there is value in mature workers, except where those mature workers were inflexible and unable to adapt.

Is it possible the barrier to a truly flexible workforce is our current bunch of ageing Baby Boomers, who like myself, think that using skype and SMS is cutting edge technology.

Which has got me thinking. How can I adapt to use this technology to better harness the collective knowledge of my consultant group? All and any suggestions gratefully accepted because when it comes to technology I feel I am always two steps behinds the rest of the world.

Those are my thoughts for the day.

Let The Journey Continue

John Coxon

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About John Coxon

Principal consultant for John Coxon & Associates, a management consultancy working with boards and management teams in healthcare, aged care and not for profit organisations to develop effective strategic planning processes and social enterprise business plans
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